{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11243696","retrievedAt":"2026-11-05T04:25:39.014Z","count":1,"results":[{"odiNumber":11243696,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/08/2019","dateComplaintFiled":"08/13/2019","vin":"4S4BSAFC0K3","components":"VISIBILITY/WIPER","summary":"WE HAD OUR FIRST SPONTANEOUS CRACK ABOUT A WEEK AFTER PURCHASING OUR OUTBACK IN NOVEMBER 2018. I'M NOT SURE WHERE IT HAPPENED BUT WE HAD NOT HAD ANY ROCKS HIT THE WINDSHIELD. THE DEALERSHIP CLAIMED IT WAS A CHIP (THEY USED A BALLPOINT PEN TO INSPECT AND I BELIEVE THEY CREATED A SMALL CHIP ALONG THE CRACK LINE) BUT THEY REPLACED IT FOR FREE. THE SECOND CRACK OCCURRED ABOUT A MONTH AFTER THE NEW WINDSHIELD WAS INSTALLED. I WAS DRIVING AT THE TIME AND HEARD IT HAPPEN; THERE WAS NO APPARENT ROAD HAZARD THAT CAUSED THE CRACK.THIS TIME I DIDN'T ALLOW THEM TO INSPECT WITH A BALLPOINT PEN AND, SURE ENOUGH, THEY CONFIRMED IT WAS A SPONTANEOUS CRACK AND SUBARU REPLACED THE WINDSHIELD FOR US. THE THIRD CRACK JUST OCCURRED AND I BELIEVE IT IS ALSO A SPONTANEOUS CRACK THAT HAPPENED IN A PARKING LOT. THERE IS NO APPARENT CHIP. ALL OF THEM START IN THE BLACK AREA BELOW THE WIPERS. I WONDER IF THERE COULD BE A DEFECT IN THE STRUCTURE OF THE CAR THAT CAUSES UNDUE STRESS ON THE WINDSHIELD. I WENT TO A LOCAL SUBARU DEALERSHIP TO HAVE IT INSPECTED AND THE FIRST THING THEY DID WAS GET THEIR BALLPOINT PEN OUT. I WILL WAIT TO GO TO THE DEALERSHIP WHERE WE PURCHASED THE CAR AND WILL ALSO PURSUE ISSUE WITH SUBARU CUSTOMER RELATIONS.","products":[{"type":"Vehicle","productYear":"2019","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}