{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11315443","retrievedAt":"2026-11-05T03:29:15.581Z","count":1,"results":[{"odiNumber":11315443,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/01/2019","dateComplaintFiled":"03/01/2020","vin":"4S4BSAFC6K3","components":"SERVICE BRAKES","summary":"SUBARU OF AMERICA  SUBARU PLAZA  PO BOX 6000  CHERRY HILL NJ 08034-6000  ATTN: CUSTOMER RETAILER SERVICES   800-SUBARU3 (800-782-2783)     COPY...  NTSBA COMPLAINT E-MAIL ADDRESS   HTTPS://WWW-ODI.NHTSA.DOT.GOV/VEHICLECOMPLAINT/      GENTLEMEN / LADIES (TO WHOM IT MAY CONCERN)    I HAVE A BRAKES SAFETY PROBLEM WITH MY 2019 SUBARU OUTBACK PREMIUM.  MY LOCAL DEALER SAYS THAT THE BRAKES ARE \"OPERATING AS DESIGNED, NO PROBLEM\". PER DEALER VISIT 12/2/19 WITH ABOUT 6000+ MILES ON THE CAR.  THE PROBLEM AS I SEE IT IS THAT THE BRAKE PEDAL SLOWLY SINKS TO THE FLOOR OR A HARD MECHANICAL STOP WHERE NO FURTHER HARD PRESSURE CAN BE APPLIED.  THIS OCCURS WHEN LIGHT TO MEDIUM PRESSURE IS APPLIED TO THE PEDAL AND HELD FOR ABOUT 10-20 SECONDS. IT CAN BE DEMONSTRATED WHEN STOPPED IN TRAFFIC OR PARKED. IN ORDER TO RECOVER TO FULL PEDAL HEIGHT AND USE, THE PEDAL NEEDS TO BE RELEASED AND PUMPED UP TO NORMAL HEIGHT.   THE DEALER TECHNICIAN  DEMONSTRATED THAT THE BRAKE PEDAL ALSO SINKS ON A NEW 2020 OUTBACK. HE DID NOT SHOW TO WHAT AMOUNT, BUT SAID IT WAS NORMAL IN MY CAR.          MY CAR -- 2019 SUBARU OUTBACK PREMIUM VIN [XXX].    [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2019","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}