{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11361267","retrievedAt":"2026-11-05T06:04:50.867Z","count":1,"results":[{"odiNumber":11361267,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/22/2020","dateComplaintFiled":"09/26/2020","vin":"1C4SDJCT7LC","components":"STEERING","summary":"WHILE DRIVING A BRAND NEW (170 MILES) VEHICLE AT 35 MPH ON A BUSY CITY STREET THE ELECTRIC POWER STEERING SUDDENLY STOPPED WORKING.  A MESSAGE \"POWER STEERING UNAVAILABLE\" POPPED UP AND THE CAR WAS VERY DIFFICULT TO STEER.  I HAD THE CAR TOWED TO THE DEALER WHO SAID IT MAY HAVE BEEN CAUSED BY A GLITCH IN THE COMPUTER.    THIS IS A VERY DANGEROUS SITUATION BECAUSE WITHOUT THE ELECTRIC BOOST IT'S VERY HARD TO STEER THE CAR.  IF THIS HAD HAPPENED IN A TURN OR WITH A DRIVER THAT WASN'T STRONG THERE WOULD LIKELY BE AN ACCIDENT.  THERE ALSO DIDN'T SEEM TO BE A CLEAR EXPLANATION OF WHAT CAUSED THE ELECTRIC STEERING RACK TO FAIL IN SUCH A NEW VEHICLE.","products":[{"type":"Vehicle","productYear":"2020","productMake":"DODGE","productModel":"DURANGO","manufacturer":"Chrysler (FCA US, LLC)"}]}]}