{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11417516","retrievedAt":"2026-11-05T05:21:31.614Z","count":1,"results":[{"odiNumber":11417516,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2021","dateComplaintFiled":"05/17/2021","vin":"4S4BTGND6L3","components":"UNKNOWN OR OTHER","summary":"After taking my car to dealer for WRI20 RECALL on 03/10/21, I have experienced intermittent issues with the touch screen and steering wheel controls.  My touch screen will go black, act as if rebooting, radio button non responsive, “No audio” message across top of screen which affects radio and phone (safety issue) and contacts from phone appear and disappear.  On my dash, the message ‘keep your eyes on the road” would continue repeatedly with my eyes staring straight at the road (irritating and safety issue)- voice control would not respond at all or it would ask if I wanted to set it up (already done).  I drive over the Sierra (Donner Pass) quite frequently and need the security of a working navigation system (blank screen - no navigation) and an operational phone.  I brought my car in for service initially 04/01/21 but it was returned 04/02/21 with no issues being replicated and car in “normal” working order.  My car has now  been sitting at the dealership since 04/25/21  with the same issues as before and I am driving a loaner.  I have been in touch with Subaru and a case has been opened.  I was supposed to hear from them today but no contact locally or from corporate.  The only thing I have been told is - if they can not replicate the problem they can not do anything.  I have provided photos of some of the issues (when I could safely take pic) but still been told nothing can be done under warranty if they can’t replicate it.  I am so frustrated that Subaru wants to return a car to me that I DO NOT feel safe driving.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}