{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11427817","retrievedAt":"2026-11-05T05:22:18.939Z","count":1,"results":[{"odiNumber":11427817,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/02/2020","dateComplaintFiled":"08/05/2021","vin":"7FARW2H51LE","components":"UNKNOWN OR OTHER","summary":"This was my first explanation of my cars defect when submitting a claim to Honda through the NCDS.  Good morning, I have had trouble with Apple Car Play since I purchased my new vehicle. I called the dealership in November and asked how to fix it. They suggested to try an apple USB/IPhone charger so I tried varies different USB cords and got them to work for awhile. In Jan. 2021 my Apple Car Play just stopped working all together. I would plug in my phone and the car would tell me that this function is not available. Then when I did occasionally get it to work, about 5 minutes into my drive. My touch screen monitor would turn completely black and I wouldn’t be able to use any other functions, even after turning my car off and back on, the screen would remain black until the next time I drove it. It works for a short period of time after doing a factory reset but only for about 12 hours, then it either turns black or the message “this function is unavailable” pops up and my device isn’t detected. I can’t even use the iPod function just to play music, it’s like it doesn’t recognize my phone, yet it will charge my phone. It just won’t recognize anything else. I have brought it into the dealer 6 times regarding this issue before the last two attempts to fix it, I even called apple support as recommended by the dealership. They were aware of the issue and told me to wait until the next update for it to be fixed. So I did... and it still didn’t work. That’s when I went in two more times and no one can seem to figure out what’s wrong. Thank you for your time, I hope we can resolve this issue soon. Have a great day! Cassie  I had sent in multiple documents and a testimony explaining my cars defect and due to that defect the loss of use, value and safety to the vehicle. My request to fix this defect was denied. My case manager then notified me to move forward with my case and file a claim through the Minnesota Lemon Law and they recommend also submitting a claim to NHTSA","products":[{"type":"Vehicle","productYear":"2020","productMake":"HONDA","productModel":"CR-V","manufacturer":"Honda (American Honda Motor Co.)"}]}]}