{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11428184","retrievedAt":"2026-11-05T05:22:14.460Z","count":1,"results":[{"odiNumber":11428184,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2021","dateComplaintFiled":"08/07/2021","vin":"Wa1aaafy1m2","components":"ENGINE","summary":"while driving, my 2021 Audi q5 with 1400 miles,  it began to malfunction; every light & warning (transmission, brakes, AWD , etc.) began flashing as failing on the dashboard.  The windows begin going up & down.  Steering began to be hard.  Finally, I was able to steer the q5 out of traffic.  Traffic was going about 40-50 mph.  2.  the q5 was towed to Audi for diagnostic 3.  Audi called & said that the gateway got wet and the cost for the part is $1200. It will take 2 weeks to get the part in.  Audi has no openings until October.  4.  They stated that the water drains are working and that they found a water bottle cap in the backSeat of the car; therefore, the gateway will not be covered under warranty. Huh?  5. I am unsure why the warranty will not cover any Safety issues on a 4 month old car.  6.  Audi is assuming there was a water spill, because there was a water bottle cap in the car.  7.  What are you talking about, Audi?  Why are you assuming things?  What is the real cause of this traumatic experience?  8.  Secondly, no one told me not to have a water bottle cap in the q5 backseat area; the q5 without warning, began to shut down.  9. The engine light stayed on.  10.  Audi is not acting in good faith, why are there assumptions made?   11.  Audi must recall the q5 and announce a public safety warning of the danger that is lurking  in the back seat called a gateway.   12.  Audi must clearly state “Danger! Danger!  No water bottle caps allowed in backseat”.   13.  Also, not to mention, there were no Audi loaner cars available; this gives off the appearance  that Audi is making a lot of repairs and they are aware of this $1200 “water bottle cap” problem called a gateway.  14. I am aware my experience is possibly rare, BUT it must not happen ever.   This was a dangerous scary experience that must not happen again to me or any family!  15. Pls demand Audi to recall these q5s to relocate the gateway, before someone dies!!! 16.  I will trade in q5 to avoid death...","products":[{"type":"Vehicle","productYear":"2021","productMake":"AUDI","productModel":"Q5","manufacturer":"Volkswagen Group of America, Inc."}]}]}