{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11428463","retrievedAt":"2026-11-05T05:17:10.777Z","count":1,"results":[{"odiNumber":11428463,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2021","dateComplaintFiled":"08/10/2021","vin":"4S4BTANC6L3","components":"FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION","summary":"While driving the car the car's computer/radio/navigation system will randomly shut down.  This has been occurring since approx 6500 miles.  When this occurs all of the safety systems/HVAC/Rear Camera/Radio/Navigation systems all will fail with the associated warning lights.  The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles.  Dealer states that they are aware of the problem and was told to contact back late June/early July that SOA was going to release a software fix.  Well time has passed and nothing has occurred.  When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional.  So, far I have been able to maintain full control of the car.  The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional.  For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail.  Fortunately,  I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer.  I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow.  It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur.  Dealer is unable to replicate and therefore unable to repair/replace parts.  Once this failure can be rectified/corrected this is a wonderful car.  At this point, I am unable to determine the cause nor am I able to prevent these failures.","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}