{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11438733","retrievedAt":"2026-11-05T06:03:12.657Z","count":1,"results":[{"odiNumber":11438733,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/26/2021","dateComplaintFiled":"10/30/2021","vin":"4S4BTGND4M3","components":"UNKNOWN OR OTHER","summary":"The vehicle on board computer system periodically goes completely black (i.e., completely shuts down) disabling all of the operator controls (heater/fan/defrost controls, seat heater controls, temp controls, navigation, radio and other dash monitoring and informational controls, etc.).  I am not sure of all features/functions that are lost because it happens when I am driving and I cannot investigate to see what all functions/indications I have lost.   It remains out of service for a short period (the times of the shut down seem to have varied) of time and then comes on and reboots itself.  Sometimes it comes back to where/when it shut down, and sometimes it just comes back to the initial ignition/start screen.  This requires action by the driver (which is a safety concern because it requires the driver's attention and is distracting) to reset control settings.   Navigation sometimes requires resetting an address because the computer lost its destination.   This is dangerous.   I just had the vehicle serviced for this issue and had a Subaru \"FIX\" installed - that apparently did not work.    The problem still exists.","products":[{"type":"Vehicle","productYear":"2021","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}