{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11450546","retrievedAt":"2026-11-05T05:21:40.730Z","count":1,"results":[{"odiNumber":11450546,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/04/2022","dateComplaintFiled":"02/05/2022","vin":"1C6SRFFM7LN","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER","summary":"This incident happened to me yesterday afternoon around 3pm in Syracuse. The rear heated/slider window exploded when driving causing glass to shatter outward from the cabin.  I pressed the breaks when I heard the explosion and was fortunate no one was in front because there was ice on the road.  Shattered glass was propelled outward but no vehicles were behind me, i was doing 50 on a 55, weather conditions were not great: 20 degrees and snowing pretty bad.  I called the a dealership in Syracuse and they said they don't provide warranty to glass and to call the insurance.  The insurance referred me to a shop in Syracuse (Safelite).  The shop took me in and covered the area with a plastic wrap and told me that the glass won't get in unit l 5 days due to glass shortage.  They also said they had a Chevrolet Silverado and a Ford F150 with the same issue during this week. They mentioned that all of them had one thing in common; rear defrost/heated, motorized slider window.  The shop suggest to only use the defrost for a short period of time.  That if the rear defrost stays on a prolong time it could heat the glass to extreme temperatures causing this scenario.  I was never briefed on this procedure nor does my user manual i dictate such thing. Upon checking online I noticed that this has happened a lot, not only the rear window but the sunroof as well (no defrost option).  I worry about glass particles falling into body parts of the passengers or potential debris hitting other cars behind you .  I have an appointment for Wednesday to get the rear window replaced in a Safelite shop in zip code area 20678 and have to pay a deductible of $250.00 for something that I was not negligence.  I think these are manufacturing defects, nothing hit the glass and scared the heck out of me.  I'm lucky I didn't collide with anyone when I slammed the breaks.","products":[{"type":"Vehicle","productYear":"2020","productMake":"RAM","productModel":"1500","manufacturer":"Chrysler (FCA US, LLC)"}]}]}