{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11496037","retrievedAt":"2026-11-05T05:21:30.074Z","count":1,"results":[{"odiNumber":11496037,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/02/2022","dateComplaintFiled":"12/05/2022","vin":"1GYS4EKL1MR","components":"ENGINE","summary":"Friday evening I was left stranded on the side of the road in my 2021 Cadillac Escalade with less than 30k miles  that I actually purchased brand brand new about a year or so ago.  The vehicle slowed to a crawl in the fast Lane of I65 as cars and semis whipped past me as I attempted to use any last moment to get the shoulder.  I finally get to the shoulder and contact Cadillac customer service to get a tow who after approximately 2 hours of supposedly searching for tow technical they come back and tell me they can't find someone to accept the contract.  When I say that that is unacceptable I guess they expand the search and come back and tell me that a tow truck that is 2 hours away is coming.  At that exact time I got on google myself myself and found a tow truck that got to me in 15 minutes. That then takes me to this morning where I called the service department myself and was informed by John that its is on the batter charger and I will hear back in an hour as I informed him at that moment that I had no vehicle, but he informed me that he couldn't do anything till after they found the issue.  Fast forward to the call I receive at 12:20 multiple hours later where I'm informed that it is an issue with the engine of a 2021 Cadillac Escalade with less than 30k and the best that could be done is get me a rental car in Lafayette an hour away from me    I contacted the dealership today and have been informed since i intend to consult with an attorney they can no longer speak with me.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CADILLAC","productModel":"ESCALADE NA","manufacturer":"General Motors, LLC"}]}]}