{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11497477","retrievedAt":"2026-11-05T02:36:15.750Z","count":1,"results":[{"odiNumber":11497477,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2022","dateComplaintFiled":"12/14/2022","vin":"4S4BSABC1K3","components":"VISIBILITY/WIPER","summary":"I'm writing to document an issue regarding a potential windshield malfunction. I know there have been previous lawsuits about the fragility of Subaru windshields, including with the Outback model. Additionally, there are posts about this issue on several auto forums.   I've had this car since August 2019 and in three short years I've had to complete the following three repairs: chip to the windshield -- repair (April 2021), crack on windshield -- total replacement (February 2022), and chip to the windshield -- repair (December 2022). Beyond what seems like a statistical anomaly, this high number of windshield repairs also seems very unreasonable for two more reasons: 1) I only have a 15-mile commute two days per week, and 2) I was working at home for months at a time during two COVID shutdowns within this same three-year time period. Each chip/crack has happened while driving, from a point of impact on the windshield; however, this is a new problem since owning this car -- I've had the same commute since 2013 without this issue (previous car was a Mitsubishi Lancer).   A windshield that is prone to easy chips and cracking is a clear safety risk, both to myself and to others. My windshield has not been inspected by the dealer, but I know that other windshields of my make/model have been inspected by other dealers and manufacturers. Additionally, the glass repair service that has handled each repair noted that they've also heard of issues with Subarus and that they've seen my car far more often than vehicles of other brands.","products":[{"type":"Vehicle","productYear":"2019","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}