{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11515806","retrievedAt":"2026-11-05T07:26:19.243Z","count":1,"results":[{"odiNumber":11515806,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/15/2022","dateComplaintFiled":"04/06/2023","vin":"19XFL1H74NE","components":"STEERING","summary":"Shortly after getting the Civic in 4/22, I had two terrifying experiences with the steering. On the first I had to brake to let a car turn left and as I tried to enter the right lane to go around, the steering wheel locked.  The second was on a twisty, curved entrance to a highway.  Again, the wheel seemed to jam, and I had to yank it to avoid going on to the other side, this resulted in no grip on the road and I zig-zagged for a bit before being able to right the car.   This continued to happen; but foolishly I adapted and learned not to trust the car. It was constantly dangerous to drive: the steering always unpredictable. In 10/22, the flashers were left on, and the battery discharged.  All of the warning lights went on and the AAA person told me they would clear with driving.  They didn’t. In 12/22, I brought the car to the dealership, believing they could best fix the warning lights. The dealership told me that the rack and pinion was bent and that this was the reason the warning lights were on.   When I asked how an 8-month-old car with 1600 miles could have this, I was repeatedly blamed.  First, they told me I must have hit a pothole.  I did not.  Then they told me the car had impact accidents.  It did not.  I told them these things did not happen.  But they told me to put in an insurance claim.  I refused to do this and paid them to fix it since I was now clear that the problems with the steering weren’t just something to adapt to, but something very dangerous. Despite my repeatedly asking for photos of the rack and pinion, the dealership refused to provide them.  An added insult, they returned the car with a new knocking sound.  I took it to my own repair person, and he had to tighten the bolts that they left loose. The mechanic told me that there was no way I could have damaged the rack and pinion unit and there was clearly something wrong with the manufacture of the car. All attempts to receive assistance from corporate Honda were frustrating and futile.","products":[{"type":"Vehicle","productYear":"2022","productMake":"HONDA","productModel":"CIVIC","manufacturer":"Honda (American Honda Motor Co.)"}]}]}