{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11523740","retrievedAt":"2026-11-05T05:21:07.634Z","count":1,"results":[{"odiNumber":11523740,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/20/2023","dateComplaintFiled":"05/24/2023","vin":"3GNAXUEV8LS","components":"UNKNOWN OR OTHER,LANE DEPARTURE","summary":"All Wheel Drive System - 3/20/23 I was on a County maintained dirt road where adjacent property owner had put fencing, tires, & other trash in the road to stop public use.  As I had all wheel drive I went up on a  3' +/-  side berm to get around.  When the front end was approximately at the top, car started to slip & rear passenger tire \"tried\" to correct slip & car switched into low without my touching gear shift (I looked). From having a 2005 Equinox with AWD, I knew this was AWD going into action.  When car did not change drive wheels like my 2005, I let off on the gas; turned nose downhill, slide/roll down hill.  At bottom, I applied gas & car was still in low - it shouldn't have been with the emergency over.  It stayed in low even as I applied more gas.  I stopped car, put it in park; waited 2 +/- minutes for a reset.  When I accelerated again, it was still in low.  I put it into park & turn it off.  Only after 2 +/- minutes off did car finally automatically switch gears as I accelerated.  As I had 60,000 miles on the car & was advised by Victorville Chevy to have transmission service & did at Diamond Chevy, San Bernardino as Victorville Chevy would not even write up a work order after the \"electronic check\" device inserted into car failed to note a problem sitting in the parking lot. After \"the check\" at VV, I made an appointment at Diamond Chevy in San Bernardino.      This car while having nothing on the CarFax had a broken rear bumper cover which was \"repair\" after I reported it just after purchase 5/21. Bumper then, didn't hold when I backed into wire gate.  At the very least, styrofoam, was collapsed/broken in the prior to purchase accident and not repaired when the bumper cover was glued & painted.  I was told my car was \"safe\" after the bumper \"repair.\"  My guess that a more than 3 mph rear collision would total the car.  That is not safe in my opinion.  PLEASE NOTE THESE WERE NOT THE ONLY TWO PROBLEMS.  MY OPINION IS THAT IT IS A SOFTWARE PROBLEM.","products":[{"type":"Vehicle","productYear":"2020","productMake":"CHEVROLET","productModel":"EQUINOX","manufacturer":"General Motors, LLC"}]}]}