{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11541315","retrievedAt":"2026-11-05T05:22:06.377Z","count":1,"results":[{"odiNumber":11541315,"manufacturer":"Mitsubishi Motors North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/19/2023","dateComplaintFiled":"08/28/2023","vin":"JA4J3VA85NZ","components":"UNKNOWN OR OTHER","summary":"This letter is about a recent use car purchase, the car is a 2022 Mitsubishi Outlander. I purchase the car on 19 April 2023 at Mitsubishi Dealer located in Commerce California, I paid cash. The sale went OK  until I ask for a second key-fob as my wife  will be the second driver. I was told  they  didn't have a second key-fob and one would not be supplied because the vehicle  is sold as is. I was not pleased about  this as I paid more than $38609.00 cash for the vehicle. I pushed back, the dealer would not relent. I purchased a key-fob at Mitsubishi Redondo Beach California, I was told that the key-fob would have to be paired to the vehicle and that would be billable. I was really angry when told this, but had it be done anyway. My feeling was I paid a lot  of money cash  and I was being treated like my money didn't  mean anything now that they have it. I spend four hours at Mitsubishi Redondo, I was told that that could not pair the key-fob because they didn't have the updated software. I was told to go back to Mitsubishi Commerce and have it  done there. I return Mitsubishi Dealer located in Commerce California to have the key-fob paired. I spent more than four hours waiting for the repair. I was  told that the newly purchase key-fob was defective, and to return the  original dealer for replacement. I went back to Mitsubishi Redondo Beach California for replacement key. I was told  that it would take about a week. I waited two weeks and never  got  a response, I called the dealer to get an update, I was told the key had arrived.  I asked why I was not informed, I got a runaround about being busy. This the typical response I got when trying to communicate with Mitsubishi. They started the repair three hour later I was  told that it couldn't be done because they didn't have the latest software. I ask when would it be available, I was told it could be tomorrow or the next day or next week. They said they would keep me updated. They never call with an update.","products":[{"type":"Vehicle","productYear":"2022","productMake":"MITSUBISHI","productModel":"OUTLANDER","manufacturer":"Mitsubishi Motors North America, Inc."}]}]}