{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11550182","retrievedAt":"2026-11-05T07:23:55.518Z","count":1,"results":[{"odiNumber":11550182,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/14/2023","dateComplaintFiled":"10/16/2023","vin":"19XFL2H83NE","components":"STEERING","summary":"I have a sticking steering wheel issue.  It mostly happens over 50 MPH but has started as low as 25 MPH recently.  I haven't driven the car in almost 2 weeks now.  When going in a straight line and trying to make small adjustments left or right to stay in the center of the lane, the steering wheel sticks and won't easily move.  I have to put more force into making the slight adjustment then I normally would on any other vehicle I've driven and when it becomes unstuck, then you jerk towards the direction you were trying to make a small adjustment.  It feels extremely dangerous and happens a lot.  This occurs with or without the lane assist on.  It happens from 25 MPH to 50 MPH but less frequently but it's still scary when it happens.  I called for an appointment on September 22nd, 2023 and took it into the Honda dealership on September 25, 2023 and they experienced the same issue I described and ordered a new EPS system.  I have attached the receipt they gave me.  There were no warning lights that have appeared or have ever appeared during this issue.    They told me that the part would arrive a little over a week.  I called back on October 6th asking when the part would arrive.  They told me that they changed the order status to critical so the part would arrive faster.  I was informed I would be called back on Monday morning.  I called back Monday afternoon and was informed that they couldn't give me an estimated arrival time on the part.  I was upset and asked for a loaner vehicle because it feels dangerous to drive and they told me they didn't have one to loan.  I was then told that a sales person could possibly help, or I could trade it in.  I was transferred to a sales person who listened to my issue and then informed me that I could trade in that broken civic for a new car and the EPS issue wouldn't hurt my trade value.  I was extremely mad and hung up.  They seem more interested in getting me into a new loan rather than fix my current car that I've spent 9000","products":[{"type":"Vehicle","productYear":"2022","productMake":"HONDA","productModel":"CIVIC","manufacturer":"Honda (American Honda Motor Co.)"}]}]}