{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11577380","retrievedAt":"2026-11-05T06:03:49.621Z","count":1,"results":[{"odiNumber":11577380,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/13/2024","dateComplaintFiled":"03/14/2024","vin":"3FMTK3SU6NM","components":"ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES","summary":"The contact owns a 2022 Ford Mustang Mach-E. The contact stated that, upon starting the vehicle, the screen above the steering wheel was producing errors. The door open and trunk open messages were displayed. The brake pedal was pumping without being depressed. The main screen was frozen and not operational. The driver turned off the vehicle, but upon restarting, the vehicle failed to shift into gear. The contact called the local dealer, who informed her about the access panel on the front bumper. The contact exited the vehicle and closed the driver's side front door; after opening the access panel, the contact attempted to jumpstart the vehicle, but the vehicle failed to start. The contact stated that the doors locked with her son and two dogs inside the vehicle. The window was down approximately three inches. The contact's child was inside the vehicle but was unable to unlock the doors from inside the vehicle due to the 12-volt battery being drained. The contact stated that the hood failed to open. The manufacturer was contacted, and referred the contact of Ford SYNC and informed the contact that the vehicle was flagged, and the 12-volt battery was low, and an update was needed, and directed her to Roadside Assistance. The contact called Roadside Assistance, who was unable to jump the vehicle with several jumping devices. The contact used a portable battery to access the vehicle. The vehicle began making an abnormal knocking noise and jerking. The Fire Department was on the scene and was able to assist. The contact pulled down the rear window, knocked the window off track, and was able to get into the vehicle. The contact was able to climb through the window, pump the brake pedal, open the door, open the hood, jumpstart, and charge the vehicle. The contact was able to drive the vehicle. The manufacturer was contacted again and opened a case. The contact provided feedback and was referred to the local dealer and to the NHTSA Hotline. The failure mileage was approximately 19,995.","products":[{"type":"Vehicle","productYear":"2022","productMake":"FORD","productModel":"MUSTANG MACH E","manufacturer":"Ford Motor Company"}]}]}