{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11583558","retrievedAt":"2026-11-05T04:26:15.314Z","count":1,"results":[{"odiNumber":11583558,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/21/2024","dateComplaintFiled":"04/17/2024","vin":"1C4RJFAGXMC","components":"UNKNOWN OR OTHER","summary":"I was driving my usual route home from work during rush hour on [XXX] in Seattle, Wa when my sunroof glass exploded on my 2021 Grand Jeep Cherokee.  My first thought was that a tire had blown, it was so loud!  Experiencing no loss of control, I quickly realized that the sound was my sunroof glass disintegrating when I heard glass shards rattling overhead.  Thankfully my sliding visor was closed as I usually have this open.  Of course had it been open I would have had glass shower down on me causing an accident and possibly seriously damaging my vision!   I got home safely where I called my car insurance to report what happened.  I asked if they wanted me to send photos of the exploded sunroof glass they told me there was no need since it should be a simple fix.  Well it has not been so.  Insurance sent me to a local collision shop a few days later which turned me away since there was no collision.  I called several glass places after this myself and was told by each one they don't deal with replacing sunroof glass.  I contacted a Jeep dealership told them my situation, what had happened.  The dealership scheduled for me to come in 30 plus days for an inspection since that was first availability.  I called several dealerships to try to get seen earlier they were all a month out give or take for appointments.    Given the suddenness of the explosion and the apparent absence of any external cause, it seems to me that it was caused by a manufacturing flaw, or design defect, in the glass or its frame.  Although I am a longtime owner and fan of Jeep vehicles I find that this was unacceptable  since this is obviously a potential safety issue, as well as a major inconvenience.   I also feel Jeep should cover the expense on this!  I owned a Jeep Compass prior to my Grand Cherokee that had a sunroof and never had an issue.   I don't want this to happen to others and this goes for anyone who has a sunroof that this could happen without any warning.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}