{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11590449","retrievedAt":"2026-11-05T07:03:11.514Z","count":1,"results":[{"odiNumber":11590449,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2024","dateComplaintFiled":"05/23/2024","vin":"WVGGNPE27NP","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The Marin Volkswagen dealer informs me that the JX4 electric drive motor, control electronics 2 and high voltage control module on my 2023 Volkswagen ID.4 all failed and need to be replaced. I am informed that a Volkswagen field representative went out to the Marin dealership and confirmed the necessity of these repairs.  On [XXX], 2024, I was driving in the fast lane of [XXX]  at a speed of somewhere between 65 /70 miles per hour when I heard a loud \"pop\" sound and a warning appeared on my dashboard indicating a system failure and warning me to immediately pull over.  I had lost all motor power and had to use whatever remaining momentum I had to immediately get over to the right hand shoulder in rush hour traffic. Mine and the safety of all other drivers in the area were compromised because I could have been rear-ended at high speed if I had instead hit my brakes and lost momentum in getting over to the shoulder.  I was lucky to have reacted in the manner that I did in maintaining my remaining momentum. There was a very minimal shoulder available for me to pull off on.  A Marin County sheriff was able to pull up behind me with flashing lights to warn drivers in the right lane to steer clear and avoid my vehicle. I had the vehicle towed to the nearest VW dealership.  I had charged the car at an Electrify America station in San Francisco about an hour prior to the incident and the car had sufficient battery power (approx. 80%).  I had no prior indicators that there was any problem with the vehicle.  At the time of the incident, I had previously received all software updates and had the 30K maintenance service on [XXX], 2023 at Dirito Bros. Volkswagen in Walnut Creek, CA.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"VOLKSWAGEN","productModel":"ID.4","manufacturer":"Volkswagen Group of America, Inc."}]}]}