{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11597369","retrievedAt":"2026-11-05T06:09:26.446Z","count":1,"results":[{"odiNumber":11597369,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2024","dateComplaintFiled":"06/28/2024","vin":"JTME6RFV7ND","components":"UNKNOWN OR OTHER","summary":"On [XXX], I opened the unblemished retractable glass roof of my 2022 RAV4 XSE. The rear windows were rolled down approximately 4 inches. No other cars/people were in front, next to, or behind me. As I accelerated to approximately 35 mph, I heard an explosive blast and peered upward. I noticed that the retractable glass roof panel had completely shattered. Shards of the roof rained on me as I drove home. Once home, I closed the roof just enough to secure my vehicle. The motor /closing mechanisms were operable. Glass shards were present in the tracks as well as on the top of the intact remainder of the glass roof. Glass shards were present in both the front and back seats of the vehicle. Upon inspection, there were NO visible pits/holes in the shattered roof; however, the roof was almost completely displaced from the edges of the moonroof’s seal/frame (see pictures). I contacted my Insurance to file a claim, and my SUV was towed to Toyota. 6/24 Toyota’s estimator left a voicemail stating that the glass roof was being assessed. I left a message asking for the cause of the damage. On 6/25, Toyota called and stated that the roof panel was being replaced. The estimator was unable to determine the cause of the breakage and mentioned that this was the first time they had to replace a panoramic sunroof. No other outside agencies (only Toyota Carlsbad Collision) inspected and/or addressed the damaged glass roof. A faulty design and /or improper manufacturing of the glass was never addressed or considered. 6/27 Toyota billed my insurance $1971.52 minus the $500 deductible I was required to pay per the terms of my insurance. *** It should be noted that there are a number of RAV4 cases involving sudden glass roof explosions. These lawsuits allege that glass sunroofs of RAV4s shatter under normal driving conditions. In fact, on May 3, 2024, a class action suit brought before the US District Court in California, rejected Toyota’s rebuttal, and the lawsuit is moving forward.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"TOYOTA","productModel":"RAV4","manufacturer":"Toyota Motor Corporation"}]}]}