{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11598013","retrievedAt":"2026-11-05T03:28:58.871Z","count":1,"results":[{"odiNumber":11598013,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/24/2024","dateComplaintFiled":"07/01/2024","vin":"KM8J3CAL5KU","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"The TSB needs to be replaced according to the Hyundai Dealership. This is a known problem and would normally be covered under warranty but I am just outside of my warranty window and it just started happening.   The entire audio system, touch screen controls, and hands-free controls do not work. The touch screen freezes after a few seconds and freezes on my backup camera creating a major driving distraction.   The audio system does not shut of once the vehicle has been turned off creating a problem for the battery which I have to manually disconnect or it will continue to power my touchscreen system even after I leave the vehicle.   The lane assist, blind spot indicator, and any beeping warning sounds do not work because of the failing TSB. I cannot change my cars settings or hear any warnings from the car's sensors.   I believe this is a major manufacturing flaw and Hyundai will not fix it even though those warning sounds are part of the safety features of the vehicle and are a major player in driver safety.   The radio controls do not work - volume included. I cannot adjust any noises in the car and beeping warnings are no longer sounding.   I am worried that this problem is also affecting any and all car audio warnings such as the forward collision warning, parking collision warning, and lane departure warning.","products":[{"type":"Vehicle","productYear":"2019","productMake":"HYUNDAI","productModel":"TUCSON","manufacturer":"Hyundai Motor America"}]}]}