{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11602880","retrievedAt":"2026-11-05T05:20:49.455Z","count":1,"results":[{"odiNumber":11602880,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/29/2024","dateComplaintFiled":"07/17/2024","vin":"4S4BTANC5L3","components":"POWER TRAIN,FORWARD COLLISION AVOIDANCE","summary":"On [XXX], I was driving east on [XXX] on the North side of Toledo Ohio close to the intersection with [XXX] .  The \"Check Engine\" warning came on, all the vehicle \"Eyesight\" functions were automatically turned off, and Pre collision braking and Pre collision throttle control features were activated.  There was no danger of a collision at this time, but all of this left me stranded in the middle of this busy four lane highway.  I was able to literally crawl to the shoulder of the road.  I was not hit, but it was just good fortune that prevented that.  This is where my safety was at greatest risk.  After about 10 minutes during which I started and stopped the car numerous times, the pre collision braking and throttle were deactivated and I was able to drive the car.  I located the nearest Subaru dealer (Yark Subaru Toledo, Ohio) and drove there.  The cause of the Check Engine light was diagnosed as a failure of the Thermal Control Valve.  I had received a letter from Subaru dated May 1, 2024 stating that this part might fail and extending the warranty for this part.  That letter specifically stated that nothing needed to be done until the part failed.  There was no mention of the fact that the car would be disabled when it happened.  Part was eventually replace on July 1, 2024 two days later.  Since then I have spoken to 3 people at Subaru of America seeking to understand why a Check Engine situation caused the vehicle to be disabled.  I also asked the Service Advisor at Yark Subaru to explain.  They have all been friendly and attentive, but they cannot or will not give an explanation.  My main concern is that a Check Engine situation may cause this Pre Collision shut down to happen again.  Based on the danger I was in when this happed, I think that there should have been a recall and the Thermal Control Valve replaced before failure.  To be clear, the repairs were completed under warranty and Subaru has sent me a $350.00 coupon for future service.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}