{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11604016","retrievedAt":"2026-11-05T05:21:46.640Z","count":1,"results":[{"odiNumber":11604016,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2024","dateComplaintFiled":"07/23/2024","vin":"2C4RC1L70MR","components":"POWER TRAIN","summary":"On [XXX], I was driving the vehicle on a busy highway with a posted speed limit of 70mph. While operating the vehicle at ~70mph, the front display showed a message that the vehicle was going to stop and to pull off safely. Unknown at what point the vehicle will stop, in a panic, I pulled off on the highway and immediately called road assistance for a tow. After calling the dealership, they told me to start the vehicle again, which I did and it showed the check engine light illuminated on the dash. He advised that the vehicle should be able to be driven to the dealership rather than needing a tow, so I cancelled the roadside assistance.  On May 12, 2023, the dealership informed me that they did not find anything wrong and said I could pick the vehicle back up since they couldn't replicate the issue. On my drive home, the exact same issue happened and in a panic I pulled off on the same highway with posted speeds of 70mph.  The car was at the dealership from May 12 2023 - June 26 2023. The dealership replaced the valve body and transmission.  On [XXX], while driving with two young children  [XXX]  and [XXX] ) on the same highway with posted speeds of 70mph, I received the same dash message. The highway was very busy that day and the concern was escalated with my young children in the vehicle. I was able to pull off. I turned off my vehicle, turned it back on, which put it in limp mode so I could putter to a safer spot than the middle of an off-ramp. I turned it off once more and restarted it, and it allowed me to drive with the check engine light. The next day (XXX), I took it to the dealership and they just confirmed today (7/23/24) it once again needs a new transmission. So I have been put in an extremely unsafe condition 3 times in just over a year with no new resolution beyond just trying to replace the transmission once again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]}]}