{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11605716","retrievedAt":"2026-11-05T05:21:43.393Z","count":1,"results":[{"odiNumber":11605716,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/15/2024","dateComplaintFiled":"07/31/2024","vin":"5UX23EU00R9","components":"SERVICE BRAKES","summary":"My 2024 BMW X5 has been on recall which is The Integrated Brake (IB) system/ safety recall since February, 2024. The brake system is not functioning properly and sometimes the car brakes automatically by itself which is a concerning issue and may lead to a crash. I have reached out BMW of Silver Spring many times they just don't care and they keep saying we can not do anything at this time and I even drove there couple times to talk to them at the dealership they keep saying same thing we are waiting for the parts. I received a call from one of their service department people called Alex said we have the parts available and we can service your vehicle I was out of town for work and when I came back to Virginia and drove to dealership and asked the same person who called me about the recall repair he said we don't have the parts available and we can not do anything at this time. I told him you called me that you guys have it available and I was out of town and when I returned to Virginia and drove from  Stafford, Virginia all the way to BMW of Silver Spring, Maryland for 2 hours with traffic and he kept lying to me that we have to wait and he said he will call me soon in few weeks but it has been months he never called me. and I called him and asked him you never called me how are we going to solve this issue or BMW needs take care of this issue he said I have to call the Corporate I called BMW corporate they keep saying we don't have any answer or we can't tell how long does it take. so the car has been on safety recall for 6 months now and BMW has failing to solve this issue and I have had the worst experience with BMW.","products":[{"type":"Vehicle","productYear":"2024","productMake":"BMW","productModel":"X5","manufacturer":"BMW of North America, LLC"}]}]}