{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11608324","retrievedAt":"2026-11-05T07:01:31.909Z","count":1,"results":[{"odiNumber":11608324,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/06/2024","dateComplaintFiled":"08/13/2024","vin":"JM3KFADM6L0","components":"ELECTRICAL SYSTEM","summary":"The infotainment screen kept moving on its own disconnecting my map while driving. I took it to Mazda and they updated the software but the infotainment continued to malfunction . The same issue happened with Mazda CX vehicles in 2016 and 2017 and they issued a recall for those cars. My 2020 CX-5 is experiencing the same “Ghost Touch Screen” but Mazda had not issued a recall. I ended up having to replace the infotainment screen, paid $ 912.67 for a manufacturer issue that was not created by the wear and tear of the car. Maybe other consumers are having the same issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MAZDA","productModel":"CX-5","manufacturer":"Mazda Motor Corp."},{"type":"Vehicle","productYear":"9999","productMake":"TBD","productModel":"TBD","manufacturer":"ODI Demo Co"}]}]}