{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11613480","retrievedAt":"2026-11-05T08:04:49.439Z","count":1,"results":[{"odiNumber":11613480,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/09/2024","dateComplaintFiled":"09/09/2024","vin":"1V2GNPE8XPC","components":"POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"While backing out of my driveway onto our residential street the car died without warning and all information displays went blank for a moment and then all the warning lights came on. The car would not change gears and my car was obstructing the roadway.  My children were in the backseat of the car. I pressed the start stop button on the dash and the car \"rebooted\". warning lights were gone.    I took the vehicle into the dealership a few days later for a scheduled repair to the steering wheel.  I informed them of the incident and asked them to inspect.  They ran a diagnostic and determined that they needed to  replace a module in the vehicle's electrical system. Once the repair was complete we retrieved the car.  Less than seven days after picking up the \"repaired\" vehicle my husband was backing out of our driveway and the same thing happened - only this time he was still in the driveway.  Our driveway has a slight slope and the car was behaving as though it was in neutral (rolling down the drive) with no ability to change gears.  Warning lights indicating electrical system failure were on the dash.  He had to open his door and start to exit the vehicle while depressing the brake pedal in order to get the car to turn off.  We had the vehicle towed to the dealership.  They had the car for over 45 days trying to diagnose and duplicate the issue.  We were told that there were no error codes and that they could not duplicate the problem.  In the end we initiated a buyback request from VW and were denied with no explanation.  I do not feel safe in this vehicle.  It appears to have a major fault in its electrical system that is triggered by a yet to be determined set of circumstances.  I frequently drive in and out of driveways on all sorts of roads and feel fortunate that this happened where it did.  If this happened to me while I was backing out onto a more heavily trafficked roadway it could cause a life threatening accident.","products":[{"type":"Vehicle","productYear":"2023","productMake":"VOLKSWAGEN","productModel":"ID.4","manufacturer":"Volkswagen Group of America, Inc."}]}]}