{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11614883","retrievedAt":"2026-11-05T03:28:06.712Z","count":1,"results":[{"odiNumber":11614883,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/02/2024","dateComplaintFiled":"09/16/2024","vin":"5YJ3E1EB7NF","components":"STEERING,UNKNOWN OR OTHER,SERVICE BRAKES","summary":"All has been reported in writing to Tesla Corporate and Tesla Service Center SoDo Seattle, WA. Has not been repaired to date, with multiple attempts to bring car in for service:  Emergency brake failed to engage on two occasions, [XXX] it was first reported that the car lost control of steering and emergency brake did not engage. Second time on [XXX]; car would not shift into any gear. Tesla Roadside said to have it towed (we did), Tesla had car for two weeks and did not address issues reported. Tesla has received extensive documentation for both times. They continue to tell us to drive car and just report issues as their resolution.  Car has failed seals that have resulted in multiple times of mold and rodents in car (had professionally inspected). Tesla continues to insist I go inside vehicle and drive car. Tesla first discovered the mold in March 2024 during warranty service visit. They acknowledge smell in writing.  Odometer was changed while car was brought in for service (shows on Tesla provided service records). Car arrived on 7/2/24 at 11:06am with 32,390 miles and left 7/2/24 at 11:07am with 32,687 miles. Manager was present and in the car for this visit.  Car charger has failed and been replaced multiple times, battery is defective. Tesla will not inspect.  Reported in writing loud thudding in trunk for months and Tesla took no action. Turned out to be live rats discovered during private mold inspection in trunk, frunk and inside of car;  we believe we were exposed to rodents for months due to Tesla refusing to inspect properly.  We have reported the car making us incredibly ill with heart and lung issues, unexplained hair loss, nausea, fatigue and Tesla has taken no action. We arrived at Service center 7/2/24 asking for water and ill from the car and they ignored until we said we would need to call 911. No warning messages for any of the safety issues reporting, Tesla maintains the car is in good condition. Continue to seek medical care.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"TESLA","productModel":"MODEL 3","manufacturer":"Tesla, Inc."}]}]}