{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11636812","retrievedAt":"2026-11-05T02:35:57.406Z","count":1,"results":[{"odiNumber":11636812,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/07/2024","dateComplaintFiled":"01/18/2025","vin":"5UXCR6C56KL","components":"ELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"Subject: Complaint Regarding Water Intrusion and Electrical Failures in 2019 BMW X5  To Whom It May Concern,  I am writing to formally lodge a complaint regarding a recurring and potentially hazardous issue with my 2019 BMW X5. The issue involves water intrusion through the shark fin antenna, which has caused significant electrical malfunctions in my vehicle.  Description of the Problem  Water appears to be leaking into the vehicle through the shark fin antenna located on the roof. This has resulted in: 1.Failure of the infotainment system (screen not functioning). 2.Inability to start the car (starter not activating). 3.Turn signals operating without the typical cabin clicking sound.  This issue has left the vehicle inoperable on multiple occasions and poses a safety risk, as critical systems such as the emergency call function and vehicle ignition are affected.  Impact on Safety •A malfunctioning starter prevents the vehicle from being driven, potentially leaving me stranded in unsafe locations. •Turn signal failures reduce the audible warning, increasing the risk of accidents. •Water-damaged electrical components could lead to further issues, such as shorts or fires.  Research and Observations  After researching, I found that other BMW owners have reported similar issues involving water intrusion through the shark fin antenna, leading to widespread electrical problems. This suggests a potential design or manufacturing defect.  Request for Action  I respectfully request that the NHTSA investigate this issue to determine whether it constitutes a safety defect requiring a recall or service bulletin from BMW.  Vehicle Information •Make/Model: BMW X5 •Year: 2019 •VIN: [XXX]  •Mileage at Time of Failure: 72,000 •start Date of Incident(s): [XXX]  Supporting Documentation  I am happy to provide photos, repair bills, or any other supporting evidence upon request.  Thank you for your attention to this matter. I look forward to  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2019","productMake":"BMW","productModel":"X5","manufacturer":"BMW of North America, LLC"}]}]}