{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11645148","retrievedAt":"2026-11-05T02:35:52.550Z","count":1,"results":[{"odiNumber":11645148,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2025","dateComplaintFiled":"02/26/2025","vin":"4S4BSAFC9K3","components":"ELECTRICAL SYSTEM","summary":"I feel unsafe driving my car. My car could break down in the middle of nowhere at night, or worse.    2019 Subaru Outback  **2023**   October 2023   - Battery drain begins; neighbor/Darrel jump-starts repeatedly.     - **First battery replacement** (Advance Auto Parts).     - Driver-side window switch/trunk latch malfunctions.     - Subaru of Kennesaw fails to diagnose drain; advises \"electronic reset.\"     - Trickle charger purchased as temporary fix.     **2024**   - **[XXX]**     - **DCM replaced** at Subaru of Gwinnett (confirmed drain from DCM).     - Car breaks down hours post-repair; **second battery installed**.     - Case opened with Kelly of Subaru of America (no resolution).    - **July 2024**     - Dashcam installed (later blamed by Troncalli Subaru for drain).     **2025**   - **[XXX]**     - Car taken to Cumming Subaru for battery drain.     - **Third battery installed**; dealership blames dashcam (issue predates installation).    - **[XXX]**     - Denise (Customer Advocate) opens Case promises update (none received).    - **[XXX]**     - Barb (Executive Inquiry Specialist) promises update by Feb 21 (no follow-up).    - **[XXX]**     - Troncalli Subaru (Stephanie) claims car is ready but provides no diagnostic details.     - No communication from Subaru executives (Thomas Doll, Jeff Walters).   ————————- DCM Settlement: I believe there was class action law suit, and Subaru does not honor the extended warranty.    3+ repairs, 30+ days out of service.      - **Subaru’s Negligence**: Note shifting blame and lack of follow-up.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2019","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}