{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11674109","retrievedAt":"2026-11-05T07:01:58.872Z","count":1,"results":[{"odiNumber":11674109,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/04/2025","dateComplaintFiled":"07/16/2025","vin":"1C4HJXDN4MW","components":"SEAT BELTS,ENGINE","summary":"From the moment I drove off the lot, I encountered problems. The battery light came on immediately, requiring a replacement within weeks. I returned to the original CarMax location for this service.  However, this was only the beginning. Over time, I discovered the following:  The driver seatbelt was not functioning properly  The right rear passenger seatbelt buckle was completely missing  The filters were filthy and had not been cleaned or replaced in well over a year, according to a trusted mechanic  The engine may now require replacement at just 38,000 miles  When I called CarMax to report the missing seatbelt buckle, I was incorrectly told that my vehicle was not under warranty. This was untrue — I was well within the warranty period at the time. Despite this, I was ignored, and the safety concern received no follow-up or correction.  This points to either a falsified or negligent vehicle inspection at the time of sale. Your \"125+ point inspection\" failed to catch multiple clear safety hazards and wear issues — or worse, they were deliberately overlooked.  What’s most disturbing is that I only discovered the missing seatbelt after my sister drove the vehicle with my [XXX]  and [XXX]  nephews in the backseat. One child had to sit in the middle because the rear right buckle was completely missing. That realization — that I unknowingly placed children at risk in a vehicle that your team labeled \"safe\" — is devastating.  Now I’m being told that the engine may be failing — and it hasn’t even hit 40,000 miles. I was recently asked by the Southlake service team to provide oil change records, which I am willing to share. But let’s be clear:  An oil change receipt does not explain why a newer engine is failing at this mileage — unless something much deeper is wrong.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"JEEP","productModel":"WRANGLER","manufacturer":"Chrysler (FCA US, LLC)"}]}]}