{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11681334","retrievedAt":"2026-11-05T02:36:13.067Z","count":1,"results":[{"odiNumber":11681334,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/25/2025","dateComplaintFiled":"08/18/2025","vin":"1C4HJXFN1LW","components":"ELECTRICAL SYSTEM","summary":"Component or System That Failed: The instrument cluster on my 2020 Jeep Wrangler Rubicon failed on February 25, 2025. The dealership confirmed the part was defective and removed it from the vehicle. The failed component is not currently installed, but the dealership retained documentation of the diagnosis and can confirm the failure.  Safety Risk: The failure of the instrument cluster renders the vehicle completely inoperable. Without this component, the driver cannot monitor critical safety information such as vehicle speed, warning indicators, or fuel level. Additionally, the extended parts backorder means the vehicle has been disabled for months, leaving me without safe transportation. If this type of failure were to occur while driving, it could result in a sudden loss of critical safety data and increase the risk of an accident.  Problem Confirmation: Yes, the problem has been confirmed by the authorized Jeep dealership where the vehicle has remained since February 25, 2025. They diagnosed the instrument cluster as the root cause of the failure.  Inspection by Manufacturer or Others: The vehicle was inspected and diagnosed by the Jeep dealership. Jeep/Stellantis Customer Care has also been notified and opened Case #93386471, but has not provided a resolution. No inspection by police, insurance, or other third parties has occurred.  Warning Lamps, Messages, or Symptoms Prior to Failure: There were no warning lamps, error codes, or prior symptoms before the cluster failed. The failure was sudden, and the instrument cluster stopped functioning entirely on February 25, 2025.","products":[{"type":"Vehicle","productYear":"2020","productMake":"JEEP","productModel":"WRANGLER","manufacturer":"Chrysler (FCA US, LLC)"}]}]}