{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11683008","retrievedAt":"2026-11-05T07:03:04.741Z","count":1,"results":[{"odiNumber":11683008,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2025","dateComplaintFiled":"08/25/2025","vin":"5YJYGDEE9LF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Problem: I purchased a 2020 Tesla Model Y Long Range AWD, EPA-certified at 316 miles. My vehicle consistently delivers only 120–150 miles per full charge, and just ~80 miles from the recommended daily 80% → 20% SOC window. This is less than half the advertised/certified range.  I have meticulously logged trips since July 2025, recording start/end battery %, mileage, Wh/mi, and driving conditions. Even after following Tesla’s own efficiency guidance (Chill Mode, conservative HVAC, no Sentry Mode, no Cabin Overheat Protection, speeds at/below limits), the shortfall is repeatable.  Company’s Response: Tesla repeatedly stated:  No warranty action unless there is a system alert.  My range loss is due to “short trips” or “driving habits.”  They “cannot go off EPA numbers,” though Tesla advertises the EPA rating.  To review my logs, I must pay $235/hour, while I cannot access my own internal vehicle data.   On Aug 7, Tesla told me 33% SOC should equal their quoted range. In reality, I received only ~40 miles before needing to recharge. At my Aug 21 service visit, after 1.5 hours onsite, I was again told results were “normal,” despite my detailed logs showing otherwise.  Why It Matters:  EPA ratings are federally mandated certification numbers. Dismissing them as “not applicable” contradicts federal law and advertising practices.  A consumer should not accept half the advertised range while being told it is “normal.”  Charging $235/hour to access my usage data blocks validation of Tesla’s claims.   What I Request:  Investigation into whether Tesla is failing to deliver its EPA-certified range.  Enforcement of Tesla’s 8-year/120,000-mile battery warranty, as my results suggest excessive degradation or defect.  Requirement that Tesla provide consumers access to their own vehicle/battery data without fees.  Written clarification of Tesla’s real-world range obligations under Arizona conditions.   Evidence Available","products":[{"type":"Vehicle","productYear":"2020","productMake":"TESLA","productModel":"MODEL Y","manufacturer":"Tesla, Inc."}]}]}