{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11686472","retrievedAt":"2026-11-05T03:29:01.060Z","count":1,"results":[{"odiNumber":11686472,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/16/2025","dateComplaintFiled":"09/10/2025","vin":"5UXCR6C56KL","components":"ELECTRICAL SYSTEM","summary":"Recently purchased a 2019 BMW X5 xdrive40i with 77k miles, after only owning for 3 weeks after a heavy rain storm. My dash lit up with “Emergency call system malfunction”, upon review online it seems to be a common issue with these BMW models and no recall has been issued. The sos malfunction causes the vehicle not to function properly and unable to use the integrated idrive head unit system. It also dials emergency services on its own and won’t let me end call.  After taking it to bmw dealership they found the telematics module battery to be low and suggested replacing. Previous owner had similar issue back in January of 2023 and the shark fin antenna by the roof was replaced , resealed and TCB telematics unit replaced. So only after 2 weeks of replacing the TCB battery, same issue appeared again after a heavy rain storm. I took it back to bmw for diagnose and they had to have one of there engineers test it and found out the actual sos button ecu system unit to have a short causing the sos malfunction and it dialing emergency services on its own. Vehicle is not driveable and has been at bmw they are trying to charge me additional $1,547.58 plus taxes and fees for the repair. I feel as if this is a defect on bmw and should be addressed and issued as an recall for there customers.","products":[{"type":"Vehicle","productYear":"2019","productMake":"BMW","productModel":"X5","manufacturer":"BMW of North America, LLC"}]}]}