{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11689385","retrievedAt":"2026-11-05T04:25:47.471Z","count":1,"results":[{"odiNumber":11689385,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2025","dateComplaintFiled":"09/24/2025","vin":"2C4RC1S73NR","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"Dash message \"Stop safely vehicle will shut off soon\" included a red exclamation mark in the middle with a red triangle and a turtle in the bottom right. A yellow reduced speed type indicator in the top right and a check engine light all at the same time. Also a chime sounded. This occured in town moving around 35 mph.   Dealer stated this exact VIN had already received a rebuilt trans around 50k miles from another dealer. Took dealer 2+ months to repair, and had to call many many times to encourage them to push to get it completed. Manufacturer seemed to delay sending parts because they can - no good reason provided. First Power Inverter Module (PIM) was replaced, but that did not resolve the issue. Then dealer rebuilt entire transmission. Dealer lead tech stated that a roller bearing near the bottom of the trans appeared to have start failing, which then causes a short and or some kind of damage with the electrical \"phasers\". Multiple conversations with lead technician and Chrysler cares indicate clearly that Chrysler is NOT investigating the issue deeply (they did not want any of the failed components, nor did they ask for details from dealer - are they even trying to resolve root cause.... this has been occurring since the earliest models). Chrysler should have a financial incentive to fix to remediate warranty repairs. Why can't chat GPT find literally anything on the web about the root cause, why is it nothing other than reports of the issue can be found??? Nobody has done a root cause analysis. Is Chrysler paying to minimize bad press??? If Chrysler replaced entire trans with rebuilt one at 50k and now it failed again at 80k - when can I expect it to fail a third time?","products":[{"type":"Vehicle","productYear":"2022","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]}]}