{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11689685","retrievedAt":"2026-11-05T04:25:51.498Z","count":1,"results":[{"odiNumber":11689685,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/24/2025","dateComplaintFiled":"09/25/2025","vin":"2FMPK4J98NB","components":"UNKNOWN OR OTHER","summary":"I wanted to report that on this vehicle Ford has a very unsafe and hazardous horn.  I just purchased the car and had to use the horn for the first time yesterday to avoid a car hitting me.  I avoided an accident but the other driver said they did not hear my horn.  The horn sound is not loud at all and i thought it was defective.  I had others listen to it and they all were amazed at how ineffective the volume was.  I did some research on line and found i am not the only one that complained about this to Ford.  Apparently Ford changed the horn assembly in sometime after 2017 on the Ford Edge to save money.  Apparently there is no federal standard for horn decibel levels on automobiles.  I travel with small grandchildren in this car and feel this makes it unsafe, as many, many others do after researching this.  It is a disaster just waiting to happen.  Can you confirm that there are no regulations for automobile horns other than that they work?  I just wanted to bring this up as it is dangerous to drove a vehicle like this.  Interested in knowing if you have received any other complaints.  Most of the research i have done shows owners actually having the horn assembly removed and replaced with one that actually works correctly at their own expense.  Seems Ford should be held accountable for this defect.  Seems the opted for profit over safety here.  Thanks.","products":[{"type":"Vehicle","productYear":"2022","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}