{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11692918","retrievedAt":"2026-11-05T06:06:43.386Z","count":1,"results":[{"odiNumber":11692918,"manufacturer":"Jaguar Land Rover North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/12/2023","dateComplaintFiled":"10/12/2025","vin":"SADFK2FX5L1","components":"UNKNOWN OR OTHER,ENGINE","summary":"Vehicle Information 2020 Jaguar E-PACE VIN: [XXX]  Approx. mileage: 84,000  Component Affected: Powertrain / Cooling System / Engine  Complaint Description:  My 2020 Jaguar E-PACE began showing coolant-related warnings and mechanical issues around 60,000 miles. Despite professional servicing, the vehicle experienced a catastrophic failure at 84,000 miles. The vehicle is now completely inoperable and parked dead in my garage.  Jaguar Land Rover provided contradictory instructions: they advised I visit a JLR retailer, but later questioned me for adding oil at a certified shop. Most concerning is that Ms. Jeane Meyer, Executive Liaison at JLR, closed the case without even offering an inspection or diagnostic. She told me I was “on my own” with the issue, showing complete disregard for customer safety or support.  This is a major mechanical failure in a vehicle under 5 years old, and I believe it indicates a manufacturer defect. I am requesting NHTSA to investigate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"JAGUAR","productModel":"E-PACE","manufacturer":"Jaguar Land Rover North America, LLC"}]}]}