{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11698433","retrievedAt":"2026-11-05T06:09:27.191Z","count":1,"results":[{"odiNumber":11698433,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/08/2025","dateComplaintFiled":"11/09/2025","vin":"1C4JJXP67MW","components":"UNKNOWN OR OTHER","summary":"Hello,    I am writing to escalate an urgent issue involving my vehicle recall and my scheduled shipment. I have paid over three thousand dollars to Montway as my broker, and at this point all involved parties have failed to provide a clear solution. I cannot move forward without immediate support.    My Jeep is experiencing a recurring battery recall for the seventh time. This is a product defect that is outside of my control. My vehicle is scheduled to ship through Pasha in the coming days, and the recall must be resolved before drop off. Pasha has informed me that I cannot keep the vehicle at the port before the appointment window, and Montway has not provided any realistic guidance on where the vehicle can be safely held.    I hired Montway to help coordinate this process. I paid for professional support. Being told to find a holding location myself while coordinating a safety recall is not acceptable. I need all parties to provide real solutions and support.    I need the following:    Written confirmation from Jeep that the recall service will be completed at no cost to me and that my VIN is being handled as a priority case. Written confirmation from Montway that my shipment schedule remains active and that I will not be charged additional fees caused by this recall. Clear guidance on the correct next steps for temporary holding or drop off timing so I can comply with Pasha requirements without further disruption. I am not responsible for additional fee that has been involved due to the recall alert from 2 days ago, just a few days before my vessel departs.  I have now been informed that I may need to pay additional costs due to delays and complications caused by this recall. I need to make it very clear that I am not responsible for any extra fees related to this situation. This recurring defect is a Jeep product issue and has nothing to do with my actions or maintenance. I should not be financially penalized for a repeated safety failure that is fully docume","products":[{"type":"Vehicle","productYear":"2021","productMake":"JEEP","productModel":"WRANGLER","manufacturer":"Chrysler (FCA US, LLC)"}]}]}