{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11715399","retrievedAt":"2026-11-05T08:06:10.119Z","count":1,"results":[{"odiNumber":11715399,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2025","dateComplaintFiled":"02/03/2026","vin":"1V2BMPE89PC","components":"ELECTRICAL SYSTEM,STRUCTURE,VEHICLE SPEED CONTROL","summary":"My 2023 VW ID4 has experienced multiple system failures/malfunctions (e.g., display, backup camera, climate controls, & speedometer failed) beginning in late November 2025. The following is a summary & an approximate timeline:  Nov 4, 2025: “OUE7 – Software Update” email; dealer unable to complete (OTA update).  Nov 7 & Nov 21, 2025: Weatherstrip repairs; maintenance inspections performed.  Nov 30, 2025: Doors randomly unlocked; front, passenger door failed to latch; intermittent door popper issue. Door handles were previously replaced on Apr 2, 2025.  Dec 14, 2025: Incorrect dynamic road signs/speed limits; vehicle mis‑positioned on maps; warnings:  1. “No data is available” 2. “Dynamic road sign display unavailable.”  Dec 22, 2025: Major failures documented in photographs below:  1. Speedometer incorrect/no speed. 2. Brake/auto‑hold intermittent malfunction. 3. Multifunction display froze. 4. Defrost/climate controls unresponsive. 5. Backup camera failure.  Dec 22, 2025 – Jan 15, 2026: Vehicle at dealer for ~24 days; dealer unable to replicate issues above. Dealer documented CarNet/connected vehicle issues. VW requested switching CarNet carriers (from Verizon to T‑Mobile), not possible for 2023 ID4.  Jan 14–15, 2026: Dealer stated “safe to drive”; vehicle picked up. Dealer said VW would contact once they have a resolution for the CarNet.  Jan 17, 2026: Same failures (display, backup camera, etc.) above reoccurred; documented by service advisor/manager.  Jan 27, 2026: Notifications of open recalls: High‑voltage battery fire risk (NHTSA Recall IDs 26V028, 26V030).  Jan 17 – Jan 30, 2026: Vehicle at dealer additional ~13 days; 5F modules replaced. CarNet issues & recalls still unresolved. OUE7 update still appears to be incomplete.  Jan 30, 2026: Dealer stated “safe to drive” again; vehicle picked up.  Today, the CarNet app / connected vehicle issues & open recall remain unresolved. Continues to show doors open, windows down, & incorrect charge, location, & mileage.","products":[{"type":"Vehicle","productYear":"2023","productMake":"VOLKSWAGEN","productModel":"ID.4","manufacturer":"Volkswagen Group of America, Inc."}]}]}