{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11753036","retrievedAt":"2026-11-05T05:17:28.389Z","count":1,"results":[{"odiNumber":11753036,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/01/2026","dateComplaintFiled":"07/27/2026","vin":"5UXCR6C05M9","components":"UNKNOWN OR OTHER","summary":"Water is leaking from the microphone housing directly above the driver’s seat during normal operation. The water drips onto the driver’s head and into the roof‑mounted electronic components. This creates a safety hazard due to potential electrical shorting, distraction while driving, and possible malfunction of overhead electronics.    The vehicle has only 63,000 miles, and I purchased the extended warranty. BMW denied warranty coverage and classified the issue as “wear and tear,” despite the fact that water intrusion into interior electronics is a potential design or assembly defect involving the panoramic roof drainage or sealing system.  BMW North America told me the dealership would have a 50% goodwill authorization documented for the repair, but the dealership had **no record** of any goodwill coverage when I picked up my vehicle.  Additionally, I was charged **$308 for one hour of diagnostic time**, of this issue and this diagnostic fee does **not** apply toward the repair cost. This is concerning and unfair business practice.  I have owned multiple vehicles with sunroofs exceeding 150,000 miles and have never experienced water intrusion of any kind. This appears to be a defect that poses a safety risk and may affect other BMW X5 vehicles.","products":[{"type":"Vehicle","productYear":"2021","productMake":"BMW","productModel":"X5","manufacturer":"BMW of North America, LLC"}]}]}