{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11754306","retrievedAt":"2026-11-05T03:33:09.359Z","count":1,"results":[{"odiNumber":11754306,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/10/2026","dateComplaintFiled":"08/02/2026","vin":"JTMD6RFV5RD","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"2024 Toyota RAV4 Hybrid Limited :   issues with vehicle detection but not limited to the Blind Spot Monitoring System (BSM) . Complaint includes problems with the vehicle's sensors and electronic control units (ECUs), which is leading to difficulties in detecting other vehicles on the road and posses ongoing safety concerns about the reliability of my vehicle's safety features, particularly when driving my car on freeways and surface streets.    Sensor Malfunctions:  I continue to have malfunctions with the sensors that are supposed to detect nearby vehicles.  I have taken my vehicle into Wilsonville Toyota’s Service Center in [XXX] twice, once in XXX  and again in XXX after having at least two near collisions due to the fact that my car did not detect an approaching vehicle. On one occasion my friend ([XXX]) was in my car with me when we almost hit another car when changing lanes on the freeway because my car DID NOT DETECT a vehicle in the lane I was attempting to change. I feel unsafe due to the inconsistent performance of my BSM System Malfunction. I have visited my Toyota dealer for diagnostics and potential software updates but have been told repeatedly that if they, Wilsonville Toyota Service Center (WTSS) cannot reproduce the issue then it does NOT exisit. However, after having and picking up my vehicle from the repair shop at WVTS on XXX I spoke with the acting Assistant Service Manager, Kevin, who stated to me me that if it happens again to return and he will go for a test drive with me to see if I could reproduce the situation so that he could see it and make documentation of it so that it will then be “a thing”. Well I did just that on XXX when my husband , [XXX] , and I returned to WVTS  and took Kevin for a test drive where Kevin experienced my exact concerns with the BSM’s Malfunction on more than 4 times on our short test drive. Upon our return from the test drive Kevin immediately offered me a free loaner. BSM  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"RAV4","manufacturer":"Toyota Motor Corporation"}]}]}