{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11756717","retrievedAt":"2026-11-05T06:04:18.138Z","count":1,"results":[{"odiNumber":11756717,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/04/2026","dateComplaintFiled":"08/13/2026","vin":"5UXCR6C0XN9","components":"POWER TRAIN,UNKNOWN OR OTHER","summary":"My 2022 BMW X5 is having the transfer case star to fail.  Where the symptoms currently are at is the car has a shudder in certain situations.  I can feel it when maneuvering at slow speeds and I can feel it at times  at speed or when on a steep hill.  I bought the extended warranty for the car and the maintenance package for the vehicle.  I'm at 68k miles and the shudder started before that but I am still covered under extended warranty.  I have had all maintenance done on the vehicle at the local BMW dealership including all tire needs and have always replaced tires as necessary and number of tires at a time they suggest.    When I took it in as the vehicle is reporting needing brakes 2 weeks ago, I mentioned the shudder and asked about tire tread on the 2 front tires.  They came back with that the tires were fine in spec with the back 2 but that shudder is the transfer case.  The dealer also then mentioned a couple things: - They now recommend changing the fluid in the transfer case by 60k miles due to amount of failures they are seeing (my X5 was in the dealership multiple times before an after 60k and it was never recommended). - that since it is not in the recommended maintenance for the xdrive4.0i that the car would not alert to have it changed and therefore BMW would not cover changing the fluid under the UltimateCare (service maintenance plan they sold me).  That the transfer case was meant to be a for life fluid.  - I asked what happens next if the fluid is not changed, that it will continue to degrade and once it fully gives out the vehicle will become inoperable - I asked does the fluid change save the transfercase and they said it seems to help many vehicles and the shudder disappears but for some it does not. - I then asked would the BMW Extended Warranty purchased cover it if it fully failed or the fluid change did not solve the shudder and I was told maybe fully, partially or not at all. Ext Warranty brochure says it is covered at platinum level I hav","products":[{"type":"Vehicle","productYear":"2022","productMake":"BMW","productModel":"X5","manufacturer":"BMW of North America, LLC"}]}]}