{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11758628","retrievedAt":"2026-11-05T05:20:36.773Z","count":1,"results":[{"odiNumber":11758628,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2026","dateComplaintFiled":"08/21/2026","vin":"5NMJB3DE1SH","components":"ELECTRICAL SYSTEM","summary":"COMPONENT: Infotainment main display screen. Still installed and available for inspection.  FAILURE: The screen intermittently flickers, then goes blank with static. Occurs at unpredictable intervals including while driving. Ongoing and unrepaired.  SAFETY RISK: The display is centered in the dashboard and houses the backup camera and vehicle controls. Flickering and static while driving creates a visual distraction, and the backup camera is unavailable when the screen goes blank. The malfunction now occurs often enough that it interferes with normal driving.  REPRODUCED BY DEALER: Not reproduced during any service visit. Reported to three Hyundai dealerships:  Pedder Hyundai, San Diego (May 2025): could not replicate, but accepted my video evidence and ordered parts. I relocated before the repair was completed. Hyundai Mountain View, CA ([XXX]): could not replicate. Declined to perform a diagnostic or open a warranty claim despite the same video evidence. Stevens Creek Hyundai, Santa Clara (Invoice [XXX], Aug 18-20 2026): road tested, unable to verify. Found stored code c2a2397, history in front camera menu. Infotainment software at current level. Road tested 94 miles without recurrence. Technician wrote: \"If issue re-occurs, we recommend returning the vehicle to us for further diagnosis.\" No cause identified, no repair performed. Charged $315.  I have provided video of the screen failing while driving to the dealerships and to Hyundai Motor America.  INSPECTED BY MANUFACTURER: Inspected by the three dealerships above. Case opened with Hyundai Motor America Consumer Assistance in June 2026, unresolved with no written determination. Not inspected by police or insurance.  WARNING LAMPS: None. No dashboard messages accompany the failure and it occurs without prior indication. First observed approximately May 2025, within weeks of delivery (delivered [XXX]). Current mileage 21,389. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2025","productMake":"HYUNDAI","productModel":"TUCSON","manufacturer":"Hyundai Motor America"}]}]}