{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11760469","retrievedAt":"2026-11-05T03:33:06.189Z","count":1,"results":[{"odiNumber":11760469,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2026","dateComplaintFiled":"08/28/2026","vin":"WA1CAAFY4M2","components":"POWER TRAIN","summary":"VIN number: [XXX]. Audi Q5 Prestige 2021 Mileage 48,540  I have contacted Audi Corporate regarding a catastrophic Transmission Failure while driving. The dealership investigation discovered that bolts had loosened and the fluid was not getting to the transmission and it stopped dead while I was driving. I was on surface streets going to pick up my baby granddaughter from daycare. I heard what sounded like a \"slip\" in the gears, a yellow notification appeared stating that the car is safe to drive. A few minutes later it happened again and the same warning appeared. I continued to the daycare and in the driveway the car stopped dead with a Red warning that it is a transmission malfunction.  I luckily was not in a busy intersection or the freeway as that would have been catastrophic for my life and the life of my young granddaughter.  I have contacted Audi via telephone at [XXX]. They took my statement and gave me a case number: XXX. I have worked with my Audi dealership and they are giving a \"goodwill\" discount that requires me to pay $800 for the defective bolt replacement. I purchased the vehicle as a certified pre-owned from the Audi dealership on [XXX]. I purchased an extended warranty they refused to cover the repair as it was a manufacturing issue. I have taken the vehicle in for all maintenance.  This transmission failure is nothing that I did and not the result of neglect. This failure of the bolts is a manufacturing error. The bolts are supposed to stay bolted. I want Audi to pay in full for the repair, to include replacement of the entire transmission, in addition to replacing the defective volts. I also want a letter stating that this is a permanent fix and will not happen again.  I trusted the Audi name and reputation to build a safe vehicle. The abrupt stop of the transmission could have been the death of me and my young granddaughter had it happened on the freeway or a busy intersection.   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"AUDI","productModel":"Q5","manufacturer":"Volkswagen Group of America, Inc."}]}]}