{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11761153","retrievedAt":"2026-11-05T06:05:51.045Z","count":1,"results":[{"odiNumber":11761153,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/21/2026","dateComplaintFiled":"08/31/2026","vin":"5YJ3E1EB6MF","components":"VISIBILITY/WIPER,FORWARD COLLISION AVOIDANCE","summary":"Tesla replaced the windshield on my 2021 Model 3 at the Tesla Service Center in Schaumburg, IL. Days after the installation, following a light rain, a film appeared on the exterior surface of the glass. In the presence of moisture the film hazes over and substantially obscures forward visibility from the driver's seat.  The first occurrence was on 8/22/2026 while leaving a venue in heavy pedestrian traffic. Forward visibility was significantly degraded. During that drive the vehicle's driver-assist system issued a take-control prompt and returned control to the driver. The system did not display a reason for the prompt, so I cannot attribute it; I am reporting that it occurred while visibility through the windshield was degraded.  The condition is not removable by normal means. Windshield wipers and washer fluid do not clear it. The defroster/defogger does not clear it, which rules out interior condensation. It required manual scrubbing to reduce, and it has recurred repeatedly since. It presents only in high humidity or after precipitation; in dry conditions the glass appears normal.  The condition did not exist prior to the windshield replacement. I have photographs taken from the driver's seat showing the obscured view.  I reported this to Tesla on 8/22/2026 through two in-app channels; both were closed without a response. I escalated by email on 8/24/2026. The service manager responded and scheduled an inspection. As of this filing the substance has not been identified, no cause has been determined, and no correction has been made. The condition remains active.  I am filing because a windshield that intermittently obscures forward vision under ordinary weather conditions is a driving hazard, and because the vehicle has been operated in that condition while awaiting resolution. No crash, injury, or fire has occurred.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TESLA","productModel":"MODEL 3","manufacturer":"Tesla, Inc."}]}]}