{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11761505","retrievedAt":"2026-11-05T04:26:46.812Z","count":1,"results":[{"odiNumber":11761505,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2026","dateComplaintFiled":"09/02/2026","vin":"5NMS5CAA5KH","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"Update Re: ODI Complaint Number: 11759237  Subsequent Actions and Manufacturer Refusal to Remediate Safety Defect: ​Following the [XXX], acute safety incident—where the vehicle lost motive power and entered severe limp mode on [XXX] immediately upon release from Sheehy Hyundai of Chantilly—the vehicle remained in dealer custody for 11 days (August 20–August 31, 2026). ​Failure to Diagnose Core Defect: Despite recurring total power loss, active diagnostic trouble code P00AF00 (Turbocharger Boost Control Module Performance), and four consecutive turbocharger destructions within 20,000 miles, the authorized dealership refused to conduct internal engine diagnostics, drop the oil pan, inspect the oil filter, or perform borescope checks. ​Physical Contamination Documented: On August 29, 2026, an on-site physical inspection confirmed sparkling metallic particulate suspended in the engine oil on the dipstick and substantial oil blow-by/intrusion into the turbocharger air intake line. ​Formal Denial of Safety/Warranty Coverage: On August 31, 2026, dealership management and Hyundai Motor America (Consumer Affairs Case #[XXX]) formally denied warranty assistance and refused engine teardown under the Theta II Lifetime Engine Warranty Settlement. Coverage was declined citing \"outside influence\" due to an aftermarket turbocharger assembly, while Hyundai refused to investigate the underlying engine failure contaminating and destroying the forced-induction system. ​Evidence Preservation: On August 31, 2026, the vehicle was towed to an independent facility to mitigate road hazards, conduct teardown diagnostics, and preserve the engine oil/filter for ISO-accredited spectrographic laboratory analysis. ​The manufacturer released an unsafe vehicle into traffic on August 20, 2026, and subsequently refused to investigate or remedy a documented internal engine failure that creates sudden, recurring loss of motive power. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2019","productMake":"HYUNDAI","productModel":"SANTA FE","manufacturer":"Hyundai Motor America"}]}]}