{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11762635","retrievedAt":"2026-11-05T05:21:47.999Z","count":1,"results":[{"odiNumber":11762635,"manufacturer":"Nissan North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/21/2026","dateComplaintFiled":"09/07/2026","vin":"3PCAJ5M15KF","components":"ENGINE","summary":"#11753348 - on 7/1/2026, Infiniti Dealer found metal shavings actively present in my oil pan during a recall inspection. They passed the vehicle as good condition stating nothing found per a vehicle inspection report given to me.   On July 25, 2026, my engine red light came on while driving and my engine began to shake violently and making a loud clunking noise.  I towed the vehicle back to the dealer for another recall inspection. On 8/30/2026, the dealer informed me that the engine was failing due to the recall and needing bearing replacement but due to it passing back in July I would be responsible for replacing the bearings.  They invoiced me for excess of 15,000, the diagnostic inspection of 270 and demanded that I return the loaner vehicle. When I returned the loaner vehicle on 9/3/2026, they attempted to sell me a new/pre-owned vehicle instead of providing me a written denial refusal notice of not honoring the vehicle recall.    On 9/5/2026 Infiniti Consumer Affairs representative verbally confirmed that they were informed by the dealer that there were metal shavings present in my oil pan but denied the repair because there were not \"chunks\" or \"clusters\" of metal present.  The manufacturer verbally claimed that the metal debris did not meet an internal, undocumented threshold of \"chunks\" or \"clusters,\" and explicitly stated that Infiniti considered my vehicle's mileage and vehicle age and sludge present on the latter inspection that was not present on July 1 nor reported in making this denial decision.   The representative also referenced a photograph sent to them at the end of August as justification for the denial. This photograph was not taken nor sent to them during the actual July 1st inspection. The dealer had already informed me that they did not send the manufacturer a photograph on July 1.  The manufacturer refused to provide me written notice refusing to honor the recall and said to get it from the dealer.","products":[{"type":"Vehicle","productYear":"2019","productMake":"INFINITI","productModel":"QX50","manufacturer":"Nissan North America, Inc."}]}]}