{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11763494","retrievedAt":"2026-11-05T05:21:28.775Z","count":1,"results":[{"odiNumber":11763494,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/13/2026","dateComplaintFiled":"09/10/2026","vin":"3C6UR5DL7MG","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"I am writing to formally follow up regarding complaint/case number 97989810 through Dodge and to request that this matter be elevated for a complete technical review concerning my 2021 Ram 2500 6.7L Cummins, VIN [XXX].  Time - Line  PRIOR FACTORY-WARRANTY REPAIR The XXX factory-warranty repair is an important part of this vehicle's mechanical history. That repair involved the timing-cover/timing-gear-case area and front crankshaft seal. As part of that repair, the harmonic balancer/vibration damper was removed and reinstalled. Approximately 26,000 miles later, the vehicle experienced a failure involving the vibration damper and its associated mounting bolts.  +++ Vehicle receipt will be attached  XXX took vehicle Naples Dodge after large thump and vehicle would not move  Per dealership - Finding - Advise it was an after market tune that caused harmonic balancer got loose and sheered the bolts  Ongoing the dealership provided video and several reports that it was an after market tune no coralation between the 2024 service and findings today  Findings:  Cummins Service Technician XXX technician report  In XXX Cummins filed a safety recall with the NHTSA (Campaign ID 24V-192) concerning certain engines equipped with vibration dampers are the critical details of the recall:The Issue: The front vibration damper capscrews (mounting bolts) were not torqued to specification during assembly. If left unaddressed, the capscrews could fracture or loosen, potentially causing the vibration damper to separate from the engine. This creates a high risk of personal injury, mechanical failure, or property damage.(Note: If you are looking for Dodge Ram trucks, Cummins also issued a Technical Service Bulletin—TSB210097—addressing fluid degradation and capscrew fractures on viscous vibration dampers for B6.7 engines, though it was handled as a service bulletin rather than a sweeping automotive safety recall).  Direct coralation of what occure   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"2500","manufacturer":"Chrysler (FCA US, LLC)"}]}]}