{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11763574","retrievedAt":"2026-11-05T07:17:24.190Z","count":1,"results":[{"odiNumber":11763574,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/30/2026","dateComplaintFiled":"09/11/2026","vin":"1FTEW1E55KF","components":"POWER TRAIN","summary":"I had my Transmission serviced at my local Ford dealership. After the service I was told the vehicle may shift \"weird\" for a while as the computer learns my driving. During this time unbeknown to me the service caused my CDF drum to fail. In the time after the service the vehicle shifted hard, which I though it was \"learning\" as they stated it would. As I was driving I came to a redlight. When the light turned green I started to make my right hand turn. The vehicle moved into the intersection and then shifted to neutral. During this time the lights indicating the gear started jumping around and finally the transmission went into third gear and started to move. By this time cars were waiting for me to get out of the intersection. I then decided I should not drive the vehicle anymore and get it back to the dealer. Before I reach my residence I have to cross a two lane highway. This crossing is at the bottom of steep decent through woods with lots of turns. There is a turn approximately 600 feet above the crossing. From the time you see a vehicle until it reaches the intersection is about 7 seconds. As I started out into this intersection the transmission went into neutral again and the vehicle came to a stop. Again the shift lights bounced between gears and finally settled in third gear and the vehicle started to move. I am not sure how long I was in the intersection but luckily there was no vehicles in sight. Had one been coming down the hill I probably would have been hit.  I then took the vehicle back to the dealer and found out what was actually happening with the transmission. I also found out that these transmissions have a high failure rate for this same issue. Luckily I live in a rural area where there is not a lot of traffic. I feel this issue could be a safety concern and though I should bring it to the NTSBs attention.","products":[{"type":"Vehicle","productYear":"2019","productMake":"FORD","productModel":"F-150","manufacturer":"Ford Motor Company"}]}]}