{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11764750","retrievedAt":"2026-11-05T05:21:56.726Z","count":1,"results":[{"odiNumber":11764750,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/24/2026","dateComplaintFiled":"09/16/2026","vin":"5YJ3E1EB8MF","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER,LANE DEPARTURE","summary":"After a Tesla-delivered over-the-air software update, my 2021 Tesla Model 3 equipped with Hardware 3 experienced loss of the rear-view camera along with other camera and Autopilot-related functions. The exact date the condition first appeared is unknown, but it occurred after the software update. Camera calibration later became stuck and resets/recalibration did not restore functionality.  Tesla Service inspected and reproduced the problem. Tesla documented camera alerts, inability to activate Autopilot, alerts for both pillar cameras and the front-main camera, proper voltage to the cameras, no short to body, and no change after testing a known-good camera. Tesla concluded that the affected cameras share a deserializer path internal to the HW3 car computer and diagnosed an internal car-computer failure requiring complete computer replacement and camera calibration.  The safety concern is loss of the rear-view camera and multiple camera-based driver-assistance functions, reducing rear visibility and eliminating features that rely on those cameras.  Tesla did not identify the root cause of the internal HW3 failure or establish that the preceding software event could be excluded as a cause, trigger, or contributing factor.  Tesla has separately acknowledged in NHTSA Recall 26V283 that software on certain HW3-equipped Model 3 vehicles can prevent camera streams from reaching the MCU and result in loss of the rear-view camera image. I am not claiming that recall necessarily applies to this specific failure; I am reporting the similar sequence so NHTSA can determine whether there may be a broader defect pattern.  The vehicle remains unrepaired and is available for inspection upon request.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TESLA","productModel":"MODEL 3","manufacturer":"Tesla, Inc."}]}]}