{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11768310","retrievedAt":"2026-11-05T03:29:17.231Z","count":1,"results":[{"odiNumber":11768310,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2026","dateComplaintFiled":"10/01/2026","vin":"5XYP5DHC9LG","components":"ENGINE","summary":"On September 24th, 2026, while traveling with my family in my 2020, KIA, Telluride, the vehicle began experiencing an unusual engine vibration approximately 200 miles into our trip. About five miles later, I exited the freeway and stopped to inspect it. Once stopped, the engine began knocking loudly. I checked the engine oil and coolant levels; both appeared normal, and the temperature gauge was at its usual reading. After waiting about five minutes, I restarted the vehicle, but the knocking became worse with each start. I stopped running the engine and had the vehicle towed to a Kia service center. The vehicle had approximately 99,350 miles. The shop has described the engine problem as a “catastrophic failure.” The cause and specific failed components are cannot be identified in this kind of failure. This sudden failure during freeway travel with my family created a serious safety concern and I am sure this needs to notified so that it doesn't happen to anyone who own's the same car. There are particles of metal shavings found in Oil filter which concludes engine failure with no explanation.  Only option I am given is get the engine swap which is ~70% of the total cost of the car. Kia support just says since the car is out of warranty they cannot do anything about it. This is a serious durability issue. I totally understand that the car warranty was reduced for the 2nd owner, but first user could also get this problem on the freeway and can be dangerous for everyone driving in the car as i am still under 100,000miles.  I am trying to spread awareness, Kia already acknowledges that consuming 1qtz of oil every 1000 miles is normal, which means the engine has a issue that Hyundai/Kia needs to fix before more family starts facing this with even worse situation than ours. Please look into this so that they can acknowledge fix the problem and opens a recall for fixing it.","products":[{"type":"Vehicle","productYear":"2020","productMake":"KIA","productModel":"TELLURIDE","manufacturer":"Kia America, Inc."}]}]}