{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11768443","retrievedAt":"2026-11-05T06:03:37.073Z","count":1,"results":[{"odiNumber":11768443,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2026","dateComplaintFiled":"10/02/2026","vin":"JM3KFBEM3S0","components":"ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE","summary":"2025 Mazda CX-5. The vehicle experienced a severe, dynamic charging system failure that creates an active safety hazard on public roads.   A dealership service department attempted a software update, which turned off the active dashboard layout indicator but completely failed to resolve the root hardware issue. The system failure remains active and has thrown consecutive advanced safety system faults.   VEHICLE DIAGNOSTIC TIMELINE & BRIEF •Vehicle: 2025 Mazda CX-5 •Warranty Status: Active (Under Bumper-to-Bumper New-Vehicle Limited Warranty) •Modifications: None (100% Factory Standard; No aftermarket accessories) On the evening of [XXX], while preparing to leave on a cross-country trip, the car would not start.  It was originally believed it was because while loading the car we left one of the key fobs in the car and tried to lock the doors.  We reset the fob and tried the manual override to get the car to start with no luck.  There were several warning lights coming up on dash to include an istop warning.  Unfortunately, I didn't take pictures of the original incident.  We contacted AAA and they came and jump started the car.     We left on our trip the morning of [XXX].  The car started with no issue.  That afternoon as we were driving through a small town, we stopped at a traffic light and received the \"Battery Malfunction\" warring light.  We headed to Auto Zone, they checked the battery and said it had low charge, even though we had just driven the car over 400 miles.  We parked the car at the hotel fulling expect to have to call AAA again but the next morning the car started without a problem.   On [XXX], we continued our trip.  When we stopped for gas that afternoon the car would not start.  We again had to jump it.  When we left the gas station the check engine light came on (amber).  We were close to Wichita Falls, TX so we stopped for the day and made an appointment with the dealership there for the nINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2025","productMake":"MAZDA","productModel":"CX-5","manufacturer":"Mazda Motor Corp."}]}]}